FAQ

Are SHRE Store pieces ready-made or made to order?
Some pieces may be available in stock, while many SHRE Store objects are made to order. Availability and production time may depend on the product, material, and customization request.

Can I request a custom piece?
Yes. We are happy to work on customized or custom-ordered pieces when possible. You can contact us with your idea, preferred dimensions, material, finish, and project details.

Do you work with architects and interior designers?
Yes. We welcome collaboration with architects, interior designers, design studios, galleries, and project-based clients. For professional or project orders, please contact us through our Trade Program or email us directly.

What materials do you use?
Our pieces are created with carefully selected, high-quality materials. Depending on the object, this may include wood, metal, brass, copper, aluminum, glass, or other refined finishes.

Can I customize the size, finish, or material?
Customization may be possible depending on the product. Please contact us before ordering to discuss available options.

Do you ship internationally?
Yes, SHRE Store can arrange international shipping. Shipping times and costs depend on the destination, product size, and courier service.

Are customs duties and import taxes included?
Customs duties, import taxes, and local charges may apply depending on the destination country. These are usually the responsibility of the customer unless otherwise agreed in writing.

How long does delivery take?
Delivery time depends on whether the piece is in stock or made to order. Custom and made-to-order pieces may require additional production time.

Can I return a custom-made item?
Custom-made or personalized items are generally not eligible for return unless they arrive damaged, defective, or incorrect.

What should I do if my product arrives damaged?
Please contact us as soon as possible with photos of the product, packaging, and order details so we can review the case and assist you.

How can I contact SHRE Store?
You can contact us at:
contact@shre.ge