Refund policy

SHRE Studio
VAT Number: 405670992

At SHRE Studio, each product is carefully crafted, inspected, and packaged before shipment. Our objects are handcrafted design pieces, often produced in limited quantities or made to order. For this reason, returns and refunds are accepted only under the conditions described below.

Return Period

You may request a return within 14 days of receiving your order.

To request a return, please contact us at contact@shre.ge before sending the product back. Items returned without prior approval may not be accepted.

Return Eligibility

To be eligible for a return, the product must be:

Unused
Undamaged
In its original condition
In its original packaging
Returned with all included parts, accessories, and documentation

The product must be safely packed for return shipment. If the item is damaged during return shipping due to improper packaging, the refund may be refused or reduced.

Non-Returnable Items

The following items cannot be returned:

Customized products
Personalized or modified items
Made-to-order pieces
Installed lighting fixtures
Products damaged after delivery due to improper handling, installation, or use
Items returned without original packaging
Sale or discounted items, unless legally required otherwise

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered.

If your item arrives damaged, defective, or incorrect, please contact us at contact@shre.ge within 48 hours of delivery.

Please include:

Your order number
Photos of the product
Photos of the packaging
A short description of the issue

After reviewing the case, SHRE Studio may offer a repair, replacement, refund, or another appropriate solution depending on the situation.

Return Shipping

Customers are responsible for return shipping costs, unless the product arrived damaged, defective, or incorrect.

We recommend using a tracked and insured shipping service. SHRE Studio is not responsible for returned items that are lost or damaged during return shipping.

Refund Process

Once we receive the returned item, we will inspect it and notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used at checkout.

Refunds are usually processed within 5–10 business days after approval, but the final timing may depend on your bank, card issuer, or payment provider.

Please note that the following costs are non-refundable:

Original shipping fees
Return shipping costs
Customs duties
Import taxes
Local taxes or handling fees charged by third parties

Partial Refunds

In some cases, only a partial refund may be issued. This may apply if the returned product is not in its original condition, is missing parts, or has been damaged after delivery.